Lumi Integrity

At Beautysparklehub, managed and operated by Vogueware Solutions Private Limited, we strive to provide every customer with a seamless, dependable, and hassle-free shopping experience.

Throughout this Shipping Policy, “we,” “us,” and “our” refer to Vogueware Solutions Private Limited, while “you,” “your,” and “user” refer to customers placing orders through our platform. By submitting an order, you confirm that you have read, understood, and accepted the terms and conditions specified in this Shipping Policy.

Shipping Locations And Delivery Coverage

Our shipping services are subject to the following conditions:

• We deliver orders to all eligible pin codes across India that fall within our delivery network.
• We do not currently offer international shipping.

Order Processing And Shipment Dispatch

The following guidelines apply to order preparation and dispatch:

• Orders are typically processed within 1–2 business days following confirmation.
• Saturdays, Sundays, and public holidays are excluded from the order processing timeframe.
• After an order has been processed, an email containing the complete order details will be sent to the email address provided with the order.

Expected Delivery Timelines

• Orders generally reach customers within 3–8 business days.
• Delivery schedules may differ depending on the customer's location and the courier partner responsible for the shipment.

Circumstances Affecting Successful Delivery

A delivery attempt may be unsuccessful for reasons including:

• Incorrect or incomplete shipping details provided during checkout.
• The recipient being unavailable at the designated delivery address when delivery is attempted.
• The recipient refusing to accept the package at the time of delivery.

Returned Packages And Failed Deliveries

• Packages that cannot be delivered will be sent back to our warehouse.
• Customers can contact our support team to request another delivery attempt for orders returned to our warehouse.

Handling Damaged Or Lost Shipments

Reporting Products Received In Damaged Condition

If your beauty product order arrives damaged, the following requirements must be fulfilled:

• Customers must inform our support team within 48 hours of receiving the shipment.
• Clear photographs showing the damaged product or packaging must be provided for verification.

Reporting Shipments Lost In Transit

If a shipment is verified as lost during transit, we will arrange a replacement or refund after confirming the circumstances with the courier partner.

Shipping Assistance And Customer Support

For shipping-related enquiries, concerns, or assistance, please reach out to us at:

voguewaresolutionspvtltd1@gmail.com / voguewareauthorizes@gmail.com

We aim to ensure that every order reaches our customers safely and efficiently while minimizing inconvenience throughout the delivery process.